Delivery
All Australian orders over $50 are shipped free of charge using Australia Post. International orders have a flat rate shipping fee of $19.95. Matcha orders will be dispatched within 1 working day of receiving your payment.
Returns
Our customers always come first. If you are unhappy with your purchase you can return your item and receive a full refund. (Only unopened products can be returned). If you have any concerns with your order please email us at info@matchazone.com.au and we will do our best to rectify the situation. We comply fully with Australian consumer protection laws.
Payment & Data Security
Customers have the choice of making payment securely via Paypal or via debit or credit card using our Stripe interface (www.stripe.com). We do not receive or see your payment card details. At checkout simply input your credit or debit card details as instructed. All our web pages are securely encrypted.
Customer Satisfaction
We value all our customers and welcome your feedback. We aim for excellence in customer service and wish to retail Japanese Matcha powder which always meets our customer expectations. Please email us at info@matchazone.com.au if you have any comments regarding our website, service and the products we sell.